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Refund & Return Policy
At Arshwood, we take great pride in the quality and craftsmanship of our custom-made furniture. Every piece is carefully crafted to meet your exact specifications, ensuring satisfaction with every order. However, we understand that sometimes situations arise that may require a return or refund. Please read through our Refund & Return Policy to understand our process and guidelines.
Returns Policy
We want you to be completely satisfied with your purchase, but because each piece of furniture is custom-made to order, our returns policy differs from that of standard furniture retailers.
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Eligibility for Return:
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Returns are only accepted if there is a defect in the craftsmanship or a material issue that is directly caused by our manufacturing process.
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If the product is damaged during transit, please contact us immediately within 48 hours of receiving the order to report the damage. We will arrange for the return and exchange or repair, as necessary.
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We do not accept returns for change of mind or if you simply no longer want the item after it has been custom-built to your specifications.
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How to Return:
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If your furniture meets the conditions above, please contact our Customer Support team at support@arshwood.com to initiate the return process.
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Please provide clear photos of the item and a description of the issue so that we can assess and proceed with your request.
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Condition of Returned Items:
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The furniture must be returned in its original condition and packaging. If the item has been altered, damaged, or used, it will not be eligible for a return.
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Any return requests must be submitted within 7 days of receiving the item.
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Refunds Policy
Our goal is to ensure that you are happy with your custom furniture. If we are unable to resolve the issue through a replacement, repair, or other appropriate means, we will issue a refund according to the following guidelines: Eligibility for Refund: Refunds are only available for orders where there is a defect in the product or material that cannot be repaired or replaced. If the item is returned and assessed to be defective or damaged, a full refund will be processed to the original payment method used for the purchase. Refund requests must be made within 7 days of receiving your order. How to Request a Refund: To request a refund, please contact us at support@arshwood.com with the order number, photos of the defective or damaged furniture, and a brief explanation of the issue. After evaluating your request, we will issue a refund or proceed with a replacement as appropriate. Refund Processing Time: Once your refund request is approved, it will be processed within 7-10 business days. Please note that depending on your bank or payment method, it may take additional time for the funds to appear in your account.
Cancellations
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Order Cancellations:
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If you wish to cancel your order before production begins, you can do so at any time without penalty. Please contact us as soon as possible to cancel the order.
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If the production process has already started, cancellations may not be possible, as custom-made furniture is built to your specific requirements.
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Order Changes:
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If you wish to make changes to your order (e.g., design alterations or material changes), please contact us immediately. Once production begins, changes may not be possible.
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Non-Returnable Items
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Custom-made furniture that has been altered or personalized according to customer specifications is non-returnable unless there is a defect or damage caused during production or delivery.
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Any items sold as clearance or final sale are also non-returnable.
Damaged or Defective Products
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If your furniture arrives damaged or has manufacturing defects, we want to make it right as quickly as possible. Here’s how to handle damaged or defective products:
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Report the Issue Immediately:
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Upon receiving your order, inspect the furniture for any signs of damage or defects. If there is an issue, contact us within 48 hours of delivery to begin the process.
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Provide Photos:
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We will need clear photos of the damaged or defective area(s) to properly assess the issue and determine the best course of action.
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Replacement or Repair:
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Once the issue is assessed, we will either repair or replace the defective piece, depending on the severity of the damage. We will handle all costs associated with this process.
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Contact Us
For any questions, concerns, or to initiate a return or refund request, please contact our Customer Support team at: Email: support@arshwood.com Phone: +923005111206